This Customer Agreement contains the terms and conditions governing your Account at IBA GROUP LIMITED – fxiba.com Marshal Islands Company, and all Transactions in this Account with IBA GROUP LIMITED. In this Customer Agreement, the undersigned customer is referred to as “customer” or “you”. IBA GROUP LIMITED may also be referred to as “we” or “our”.
1. General Information
1.1 Information About Us. fxiba.com is an affiliate of the IBA GROUP LIMITED and utilizes the trading systems, infrastructure, technology, operations and personnel of the group to facilitate customer services.
1.2 Our Services. Subject to the terms and conditions of this Customer Agreement and acceptance of your application to open an Account with us, we will maintain one or more Accounts in your name and will provide managing and execution-brokerage services for spot Transactions in theinternational over-the-counter foreign exchange markets and effectRolling Spot Forex Transactions,Commodity and CFD Transactions and provide brokerage services for Transactions in such other products as we may, in our sole discretion, determine from time to time in the future. Unless expressly stated otherwise in writing, all contracts and Transactions entered into between us shall be governed by the terms of this Customer Agreement, as amended from time to time.
1.3 Our Capacity. We will deal with you as principal unless we inform you that we are dealing with you as agent generally or with respect to any Transaction or class of Transactions.
1.4 Your Capacity. You will enter into Transactions as principal unless otherwise agreed in writing by us.
1.5 Language of Communications. You may communicate with us in English. All Fxiba.com standard documents maybe requested in English. If a document is translated into another language this will be for information purposes only and the English version will prevail.
1.6 Commencement. This Customer Agreement supersedes any previous agreement between us on the same subject matter and takes effect when you signify your acceptance of this Customer Agreement by executing the Customer Account Application either in paper form or by clicking that you accept our terms and conditions on our website www.fxiba.com . The services we provide including the provision of market and price information on Financial Instruments which we trade. By executing the Customer Account Application you confirm that you have read, understood and agree to be absolutely bound by this Customer Agreement with us.
1.7 Withdrawal. If you are an individual acting for purposes which are outside your business, trade or profession, you have a period of 24 hours from acceptance of this Customer Agreement to withdraw from this Customer Agreement without penalty and without giving any reason. This right of withdrawal shall not apply following any Transaction executed under this Customer Agreement which will thereafter remain binding upon you.
1.8 Amendments. We may amend this Customer Agreement by posting updated version on fxiba.com, which constitute a written notice to you, no other notifications will be made in any way and ustomer have a duty to check our website for updates of Customer Agreement. Each amendment will become effective on the date it is posted on our website. Any amendment requested by you must be agreed in a formal amendment agreement by us only in paper format signed by both parties. Any amendments will affect any outstanding Order or Transaction or any legal rights or obligations which may already have arisen. If you do not wish to accept any amendment made by us you may by notice to us close any of your open Transactions and your Account in accordance with this Customer Agreement within 24 hours from the date updates appeared in Customer Agreement on our website.
1.9 Duties and Responsibilities. We assume no greater responsibility or fiduciary duty than express terms of this Customer Agreement.
2. Risk Disclosures
2.1 You are provided with a Risk Notice. The Risk Notice sets out the particular investment risks of investing in complex financial instruments. Your execution of the Customer Account Application will be treated as your informed acknowledgment that you have carefully read and are prepared to accept the risks outlined in the Risk Notice. If there is anything you do not understand it is recommended that you seek specialist independent financial and/or legal advice, in particular, regarding the suitability of complex financial instrument trading.
2.2 You should note, in particular, that trading on Margin involves significant risks and that: (a) you can lose more than your Initial Margin and in certain circumstances your losses may be unlimited; and (b) if the market moves against your position or Margin rates are increased there may be insufficient money in your Account to satisfy Margin requirements and we may automatically liquidate any or all of your positions at a loss.
3.1 Terms capitalized in this Customer Agreement are defined at Schedule 1 of this Customer Agreement.
3.2 General Interpretation. A reference in this Customer Agreement to a “clause” or “Schedule” will be construed as a reference to, respectively, a clause of or Schedule to this Customer Agreement, unless the context requires otherwise. References in this Customer Agreement to any statute or statutory instrument or Applicable Regulations include any modification, amendment, extension or re-enactment. A reference in this Customer Agreement to any “document” will be construed to include any electronic document. References to persons include bodies corporate, unincorporated associations and partnerships/persons, firms, companies, corporations, governments, states or agencies of a state or any associations or partnerships of two or more such persons (whether or not having separate legal personality). The masculine includes the feminine and the neuter and the singular includes the plural and vice versa as the context admits or requires.
3.3 Time of Essence. Time will be of the essence in respect of all obligations of yours under or in connection with this Customer Agreement and any Transaction. This means that specified times and dates in this Customer Agreement are vital and mandatory. Any delay, reasonable or not, may be grounds for terminating a Transaction or Transactions or this Customer Agreement even at loss to you.
4. Client Classification
4.1 For the purposes of the services provided by fxiba.com under this Customer Agreement subject to clause 4.2 we will treat you as a Retail Client, unless you are notified otherwise.
4.2 Where we have categorized you as a Retail Client, in certain circumstances, when you declare to us in any way that you are professional trader, broker or have an experience in trading, Fxiba.com have a sole right to classify and treat as a Professional Client. If you are classified as a Professional Client pursuant to your declaration you will lose any protections afforded to Retail Clients (but your obligation under the Customer Agreement will remain in force). We will provide you with a summary of the protection loss in these circumstances, further details of which are available from us on request.
5. Applicable Regulations and Market Requirements
5.1 This Customer Agreement and all Transactions are subject to its terms and supersede any regulations: (i) if there is any conflict between this Customer Agreement and any Applicable Regulations, the former will prevail; and (ii) we may take or omit to take any action we consider necessary to ensure compliance with any Applicable Regulations and whatever we do or fail to do in order to comply with them will be binding on you.
5.2 Market Liquidity Provider and Market Action. If a Market or Liquidity Provider (or an intermediate broker or agent, acting at the direction of, or as a result of action taken by, a Market) takes any action which we determine affects or may affect a Transaction, then we may take any action which we, may reasonably consider desirable to correspond with such action or to mitigate any loss incurred as a result of such action. Any such action taken by us will be binding on you.
5.3 You acknowledge that you are solely responsible for, and that neither fxiba.com nor any of its Affiliates has any responsibility for, your compliance with any laws or Applicable Regulations to your use of the services provided by us under this Customer Agreement including, but not limited to, any laws, regulations or rules, in your or any other jurisdiction, relating to tax, foreign exchange and capital control, and for reporting or filing requirements that may apply as a result of your country of citizenship, domicile, residence or tax-paying status.
6. Execution and Advice
6.1 Execution Only. We deal with you on an advisory, execution and-only basis and will not make personal recommendations or advise on the merits or suitability of purchasing, selling or otherwise dealing in particular investments or executing particular Transactions, their legal, tax, accounting or other consequences or the composition of any account or any other rights or obligations attaching to such investments or Transactions. You should bear in mind that merely explaining the terms of a Transaction or Financial Instrument or its performance characteristics does not itself amount to advice on the merits of the investment.
6.2 Incidental Information. Where we do provide general trading recommendations, market commentary or other information: (a) this is incidental to your dealing relationship with us. It is provided solely to enable you to make your own investment decisions and does not amount to a personal recommendation or to advice; (b) we give no representation, warranty or guarantee as to the accuracy or completeness of such information or as to the legal, tax or accountancy consequences of any Transaction; and (c) where information is in the form of a document containing a restriction on the person or category of persons for whom that document is intended or to whom it is distributed, you agree that you will not pass it on contrary to that restriction.
6.3 You acknowledge and agree that you are capable of assessing the merits of and understand and accept, the nature and risks of Transactions entered into under this Customer Agreement and that you do not rely on advice from fxiba.com in relation to the merits of any such Transaction.
8. Account Opening
8.1 An Account must be opened prior to entering into any Transaction with fxiba.com. No Orders can be placed until an Account has been opened and cleared funds received. Without prejudice to the foregoing, if fxiba.com permits you to place an Order notwithstanding that an Account has not been opened, or cleared funds received, this shall not limit your liability to fxiba.com pursuant to this Customer Agreement in respect of the Order placed. fxiba.com may, at its absolute discretion, refuse to accept you as a client for whatever reason but will notify you of any such refusal, without giving any reasons, as soon as reasonably practicable via any communication devices.
8.2 You must provide information regarding your investment knowledge and experience in the Customer Account Application or to fxiba.comrepresentative. On the basis of this information and in accordance with the Applicable Regulations we will assess whether opening an Account is appropriate for you. If you are classified as a Professional Client we will make certain assumptions about the appropriateness of the services to be provided, and we will be entitled to assume that you have the requisite knowledge and experience to enter into Transactions. If you do not consider this to be the case, you must make us aware of this prior to entering into any Transactions and provide us with all
relevant information as to the level of your knowledge and experience.
8.3 You acknowledge and agree that we are entitled to rely upon the information you provide in the Customer Account Application or to our representative as true, accurate and complete without an obligation or duty upon us to undertake any further enquiry. Further it is your responsibility to promptly inform us in writing if at any time during your relationship with fxiba.com you become aware of any information or circumstances which might reasonably indicate that the basis for our initial assessment has changed.
8.4 To assess your creditworthiness, manage credit risk and to prevent fraud (or other criminal activity) you acknowledge and agree that we may: (a) make periodic searches and enquiries about you and any Related Party at credit reference agencies, and your employers and any other relevant parties (as applicable); (b) disclose information to organizations involved in fraud prevention; and (c) obtain information from and disclose information to other broker-dealers or investment managers which deal in or manage investments for you concerning any payment or security default or concerning any investment which is related to or connected with Transactions which you seek to open with us.
8.5 Account limits with respect to the size of any Transactions that you may enter into or the amount of any loss or liability you may be exposed to, do not limit or represent your liability for losses to fxiba.com, and the funds you may have from time to time on deposit with us as Margin or otherwise do not represent any limit upon your financial liability to us.
9. Charges and Payments
9.1 Charges. You will pay our charges as agreed with you from time to time or we may deduct such charges from any funds held by us on your behalf („Commission“). We may charge a mark-up or mark-down (the difference between the price at which we take a principal position and the Transaction execution price with you). We may alternatively agree to charge a commission or a combination of commission and mark-up or mark-down. Where your Account was introduced to us by an introducing broker a portion of Commissions paid by you may be given to the introducing broker.
9.2 Currency Indemnity. If we receive or recover any amount in respect of an obligation of yours in a Currency other than that in which such amount was payable, whether pursuant to a judgment of any court or otherwise, you shall indemnify (fully compensate or reimburse) us from and against any cost (including costs of conversion) and loss suffered by us as a result of receiving such amount in a Currency other than the Currency in which it was due.
9.3 Incidental Fees. fxiba.com may charge for incidental banking-related fees such as wire charges for deposits/withdrawals and returned cheque fees. fxiba.com may charge at least 50$ or 15% a month depends on your deposit (for example data fees)in any account wherein there is no trading activity for at least thirty (30) calendar days. fxiba.com reserves the right to change its fee structure and/or parameters at any time by notification posted on its website and without further notice to you. Fees do not currently, but may in the future include such things as statement charges, order cancellation charges, account transfer charges, telephone order charges or fees imposed by any interbank agency, bank, contract, market or other regulatory or self-regulatory organization arising out of fxiba.com provision of services hereunder. The customer may incur additional fees for the purchase of optional, value added services
offered by Gain fxiba.com.
9.4 Conversion of Foreign Currency Amounts. If you direct fxiba.com to fund Margin from funds denominated in a currency other than the Account Base Currency, fxiba.com will be authorized to convert those funds for Margin at a rate of exchange reasonably determined by fxiba.com. fxiba.com will not be liable to you for any exchange rate loss suffered by you as a result of any such conversion.
9.5 Payments and Deliveries Net. Unless we give you written notice to the contrary, all payments and deliveries between us shall be made on a net basis and we shall not be obliged to deliver any asset or make any payment to you or both (as the case may be) unless and until we have received from you the appropriate documents and any cleared funds.
9.6 Remuneration and Sharing Charges. We may receive remuneration from, or share charges with any of our Affiliates or third parties in connection with Transactions carried out on your behalf.
10. Account Payments
10.1 No Interest. Unless otherwise agreed by fxiba.com in writing, you acknowledge and agree that no interest will accrue on any cash balance in your Account and that fxiba.com will not be liable to pay you any such interest.
10.2 Base Currency. You shall designate a base currency of your Account (the “Account Base Currency”). Details regarding designation of a base currency are provided on our website in the Account Application Form or in the Trading Policies and Procedures. Any sums deposited in your Account, if in a Currency other than the Account Base Currency, may be converted to that Account Base Currency at the prevailing conversion rate as designated by us unless alternative instructions from you are accepted by us. If any interest costs, commission and other charges to be debited to your Account are in a Currency other than the Account Base Currency they may be converted to that Account Base Currency at the prevailing conversion rate as designated by us.
10.3 All payments from your Account will be made on your request in the Account Base Currency unless another Currency is agreed in advance and we may remit funds using a payment
method which we determine is appropriate. We shall not be obliged to make any payment to you unless your cash balance remaining after making the payment would be sufficient to cover any Margin requirements and any unrealized losses in relation to any open Transactions on your Accounts.
10.4 No instructions to pay a third party from your Account will be accepted by us unless otherwise agreed in writing by us.
10.5 You agree to make payments due to us under this Customer Agreement in accordance with the following terms: (a) all electronic or telegraphic transfer or other bank fees in respect of payments by you will be your sole responsibility; (b) any payment made to us will only be treated as received when we receive cleared funds; (c) if any payment is not received by us on the due date for payment then, without limitation of any other rights which we may have, we will be entitled to charge interest on the overdue amount (both before and after judgment) at a rate of 7.5% per month from the date payment was due until the actual date of receipt by us; and (d) you indemnify (fully compensate or reimburse) us
against any costs or expenses (including all legal fees and expenses) which we may incur, either before or after the commencement of any legal action, to recover payments due or any dispute with fxiba.com.
11. Client Money
11.1 Any money received by fxiba.com in respect of client Account with fxiba.com shall be treated as “Client Money” in accordance with then applicable fxiba.com Rules and in accord to Customer Agreement except when you defaulted your account on any trades or transaction, initiated charge back or information request with financial institution that will freeze, hold or take any amount from fxiba.com due to your request, you agree to transfer full ownership of money to fxiba.com for, amongst other things, the purpose of securing or otherwise covering present or future, actual or contingent or prospective obligations, legal suits, arbitration, legal fees and costs or such requirements as Margin, in which circumstances such money will not be regarded as Client Money. Title transfer collateral arrangements are not used by fxiba.com for a defaults, penalties for Margin Transactions for Retail Clients.
11.2 In relation to Client Money we may hold Client Money in any account fxiba.com choose in any jurisdiction solely on discretion of fxiba.com. Your Client Money may therefore be held in a non UK jurisdiction and in such circumstances the legal and regulatory regime applying to the bank with which your account is opened is different from that of the United Kingdom.
11.3 We will request that the relevant bank provide the acknowledgement required by fxiba.com Rules. If the bank does not provide such acknowledgement within 2 (two) business days after we have dispatched the notice, we will withdraw all money standing to the credit of the account and deposit it in a Client Money with another bank as soon as possible, unless specifically agreed in writing to the contrary by Fxiba.com. By entering into this Customer Agreement you agree that we will not pay you interest on Client Money or any other unencumbered funds.
11.4 Unless you notify us in writing or otherwise, we may pass on Client Money or allow another person, such as an exchange, a clearing house or an intermediate broker, to hold or control Client Money where we transfer the Client Money (a) for the purposes of a Transaction for you through or with that person; or (b) to meet your obligations to provide collateral for a Transaction (e.g. an initial margin requirement for a derivative transaction).
11.5 We may transfer any money we hold for you as Client Money (after deduction of any amounts permitted by the terms of this Customer Agreement) to another legal entity (including any of our group companies) where we transfer all or part of our business to that entity and your Client Money relates to the business transferred. Where we transfer your Client Money to another legal entity under this clause 11.5 we shall ensure that such Client Money will be held by that entity in accordance with the fxiba.com Rules.
11.6 You consent to us releasing any Client Money balances, for or on your behalf, from client accounts and for us to treat as Client Money any unclaimed Client Money balance where: (a) we have determined that there has been no movement on your balance for a period of two years (notwithstanding any payments or receipts of charges, interest or similar items); and (b) we have written to you at your last known address informing you of our intention of no longer treating that balance as Client Money, giving you 24 hours notice to make a claim, provided we shall not be obligated to retain records of all balances released from your Client accounts.
12. Conflict of Interests
12.1 Conflicts Policy. We are required to have arrangements in place to manage conflicts of interest between us and our clients and between different clients. We operate in accordance with a conflicts of interest policy we have put in place for this purpose in which we have identified those situations in which there may be a conflict of interest, and in each case, the steps we have taken to manage that conflict.
12.2 Disclosure to You. We shall not be obliged to disclose to you or take into consideration any fact, matter or finding which might involve a breach of duty or confidence to any other person, or which comes to the notice of any of our directors, officers, employees or agents but does not come to the actual notice of the individual or individuals dealing with you.
12.3 No Fiduciary Duties. The relationship between you and us is as described in this Customer Agreement. Neither that relationship, nor the services we provide nor any other matter, will give rise to any fiduciary or equitable duties on our part or on the part of any of our Affiliates. As a result, we or any of our Affiliates involved in doing business with or for you may act as both market marker and broker, principal and agent and we or any of our Affiliates may do business with other clients and other investors whether for our own or such Affiliate’s own account.
12.4 Consent. You accept that we and our Affiliates may either (i) have interests which conflict with your interest’s, or (ii) owe duties which conflict with duties which would otherwise be owed to you, and in either case (i) or (ii) you consent to our acting in any manner which we consider appropriate in such cases subject to Applicable Regulations of Fxiba.com.
13. Trading Systems
13.1 Access Password. When your Account is opened you will have access to the MetaTrader enabled by a password which shall be for your personal use only and which you shall keep secret and not disclose to any third party nor allow any third party to use or otherwise gain access to the MetaTrader in your name or on your Account. You are responsible for all information submitted through your access to the MetaTrader and in the event there is an erroneous entry of information for whatever reason you will be held responsible for under any circumstances. You shall notify us immediately and in writing in the event of (i) any loss or theft of part or all of your password; or (ii) any actual or suspected unauthorized use of your password; or (iii) any actual or suspected breach of security or confidentiality of the password.
13.2 Your right to use the MetaTrader and any financial data, market and business information provided on or through the MetaTrader (“Trading System Information”) is limited to use for the purpose of receiving and viewing the Trading System Information for the transmission and execution of Orders and Transactions.
13.3 We may provide MetaTrader for the execution of Transactions on a derivatives exchange or other Markets (where the transaction is cleared through a central counterparty) for execution of derivative Transactions. Your access to and use of MetaTrader for execution of Transactions may be conditional upon your execution of a give-up agreement on terms approved by us with a clearing member and an execution broker member (which may include ourselves or our Affiliate) of the relevant Market. Where the clearing member and execution broker member are the same entity, the execution of a clearing agreement with that entity (on terms approved by us) shall be required.
13.4 License. Metatrader is leased by fxiba.com (and its Affiliates) or third parties that license their use to fxiba.com and Affiliates (“Licensors”). You acknowledge and agree that MetaTrader are the exclusive property of MetaTrader, its Affiliates and/or the Licensors, and that the MetaTrader Information is the exclusive property of fxiba.com, its Affiliates and/or the Licensors or such Licensor’s third party vendors or their suppliers, and fxiba.com, Affiliates, the Licensor and such third party vendors and their suppliers retain all proprietary right, title, and interest, including, without limitation, copyright, in the MetaTrader Information. fxiba.com sub-lease you a personal, limited, revocable, nonexclusive,non-transferable license to access and use the MetaTrader in accordance with this Customer Agreement. You shall not copy, license, sell, transfer, make available the MetaTrader or MetaTrader Information to any other person. You shall not remove or alter any copyright notice or other proprietary or restrictive notice contained in the MetaTrader or MetaTrader Information.
13.5 Modifications. Certain of the MetaTrader Information may be provided by third parties. If any of the MetaTrader Information ceases to be furnished by any third party vendors in a manner which is compatible with the MetaTrader, we may remove as much MetaTrader Information as is affected, without advance notice, without incurring any liability to you, and without any change to any of your payment or other obligations. Further, we may modify, amend, alter, update, supplement or replace the MetaTrader software (which, among other things, determines the functionality and appearance of some or all of the Trading Systems features) from time to time, in whole or in part, without any notice (except for material changes to functionality as reasonably practicable), without incurring any liability to you, and without any change to any of your payment or other obligations. You acknowledge and agree that your use of the MetaTrader after any modification, amendment, alteration, update, supplement or replacement shall constitute your acceptance of such modification, amendment, alteration, update, supplement or replacement.
13.6 You will ensure that no computer viruses, worms or similar items are introduced through the Trading Systems to our computer systems and networks. You will be responsible for the installation and proper use of any virus detection software which we may require.
13.7 Limits. We may at any time and in our absolute discretion impose and vary limits and conditions upon the placement of Orders using the MetaTrader including limits on size, order types and execution venues and conditions concerning collateral requirements.
13.8 Third Party Applications. In the event you select and use any third party software application to provide you with trading programs, signals, advice, risk management or other trading assistance („Expert Advisor“) or a third party hosting or trading application (such as Meta Trader Hosting), which applications may have direct access or connectivity to your Account. fxiba.com and its Affiliates accept no obligation with respect to, nor assume any responsibility for, the performance of any application, product or service provided by an Expert Advisor or third party hosting or trading application provider which applications, products or services you shall use at your own risk. With respect to any applications, products or services provided by any Expert Advisor or third party hosting or trading application provider fxiba.com and its Affiliates:. (a) make no warranty or representation of any kind, whether express or implied; (b)disclaim any responsibility or obligation as to their merchantability or fitness for any purpose; (c)disclaim any responsibility and shall not be liable for any damages that may be suffered by you, including loss of funds, data or service interruptions as a result of their use; (d) disclaim any responsibility for the accuracy, quality or completeness of any information (facts, analysis, recommendations or other opinions) obtained from or through an Expert Adviser (including your Fxiba.com Account information a reliable record of which you acknowledge and agree may only be found at your fxiba.com Account); (e) disclaim any responsibility for connection speed, efficiency or availability between Expert Adviser applications and third party hosting or trading applications and fxiba.com Trading Systems; (f) neither give any undertaking nor make any warranty or representation that any indications of past or future performance provided by an Expert Advisor can be, or would have been, achieved through the use of fxiba.com Trading Systems or otherwise; and (g) neither give any undertaking nor make any warranty or representation that any investment performance that may be achieved with or through an Expert Advisor or third party hosting or trading application with another broker or dealing service can or shall be achieved through the use of fxiba.com Trading Systems.
13.9 The provisions of clause 17.8 shall apply irrespective of whether or not Fxiba.com (or its Affiliates offer, promote or endorse to you the Expert Adviser or a third-party hosting or trading application.
14. Orders and Confirmations
14.1 Placing of Instructions. The manner in which you may place instructions or communicate Orders and any conditions that may apply are set out in the fxiba.com Rules. The Trading Handbook provisions may be changed at any time without further notice to you.
14.2 fxiba.com may in its sole discretion refuse to accept any Order from you but will notify you of any such refusal, without giving any reasons, promptly following receipt of your instructions. fxiba.com may cancel any instructions previously given by you provided that fxiba.com have not acted on your instructions. Without prejudice to the generality of the foregoing fxiba.com reserves the right to limit the number of open positions that customer may enter or maintain in customer’s Account. fxiba.com reserves the right, in its sole discretion, to refuse to accept any Order opening a new position or increasing an open position. Acceptance of your Order will be evidenced by fxiba.com confirmation of that Order. The validity of any Order shall not, however, be affected by any failure or delay in such Order being confirmed. Acceptance of any Order does not constitute any acknowledgment agreement or representation that for a Margin Transaction your Initial Margin or Margin requirement in respect of the Order or your existing Order is satisfied.
14.3 Regulated Market. You acknowledge and agree that by executing the Customer Account Application that you have given us your prior express consent to execute all Orders outside a regulated market or multi-lateral trading facility (as such terms are defined by fxiba.com Rules.)
14.4 Confirmation of Orders and Account Statements. We may send you confirmations and Account statements electronically or provide you with online access to confirmations and Account statements stored on your fxiba.com Account. You must notify us in writing if you wish to receive confirmations in hard copy rather than electronically. Each confirmation will, in the absence of a Manifest Error (as defined in clause 20.1), be conclusive and binding on you, unless we receive any objection from you in writing within one Business Day of the date of the relevant confirmation or we notify you of an error in the confirmation within the same period.
14.5 Intermediate Brokers and Other Agents. We may, at our sole and absolute discretion, arrange for any Transaction to be effected with or through the agency of an intermediate broker, who may be an Affiliate of ours, and may not be in the United Kingdom. Neither, we nor our respective directors, officers, employees or agents will be liable to you for any act or omission of an intermediate broker or agent. No responsibility will be accepted for intermediate brokers or agents selected by you or recommended by us.
14.6 Order Execution Policy. We will deal with you as principal in relation to any Orders and notwithstanding that we deal with you as principal and that we may provide you with two way price quotes we acknowledge that if you are a Retail Client that you may rely upon us to provide or display bid and offer prices which are the best available prices for retail investors on a consistent basis. Your Orders will be handled in accordance with our Order Execution Policy a summary of which is in the Fxiba.com rules. While we seek to ensure that the prices we display are competitive Fxiba.com is not able to give a warranty, express or implied, that the bid and offer prices displayed on Fxiba.com Trading Systems always represent the best prevailing market prices for retail investors. Our quoted prices may reflect market volatility or additional costs and charges which may result in an increase in the Spread as well as per Transaction or per-lot Commission.
14.7 Aggregation of Orders. We may combine your Order with any Orders of our own and Orders of other customers. By combining your Orders with those of other customers we must reasonably believe that this is in the overall best interests of our customers. However, on occasions aggregation may result in you obtaining a less favorable price. Where an Order for a particular customer has been aggregated with Orders for another customer, we will take great care to ensure a fair allocation of investments available across those Orders.
15. Market Obligations & Market Abuse
15.1 Market Obligations. With respect to use of the Trading Systems which may give direct connectivity to a Market you shall neither engage in, nor facilitate, nor fail to take reasonable steps to prevent: (a) any action or any course of conduct that has the effect, or may be expected to have the effect, of artificially and/or abnormally moving the price or value of any securities admitted to the Market or any instrument underlying such securities or the level of any index of which such securities are a component; (b) entering artificial orders or otherwise entering into or causing any artificial transaction; (c) reporting a fictitious transaction or any other false data to the Market or other competent authority or causing such data to be input into any of their systems; (d) any action or any course of conduct that creates or may reasonably be expected to create any false or misleading impression as to the market in, or price or value of, any securities; (e) any other action or any other course of conduct that may damage the integrity and the transparency of the Market; or (f) agreeing or acting in concert with, or providing any assistance to, any person with a view to or in connection with any action or course of conduct referred to in paragraphs (a) to (e) inclusive.
15.2 Market Abuse. You shall not use the MetaTrader for Orders or Transactions for or in connection with any activity which may constitute a fraudulent or illegal purpose or market abuse or otherwise use of the Trading Systems in contravention of any Applicable Regulations. For the purposes of this Customer Agreement „Market Abuse“ means behavior in relation to investments which involves insider dealing, market manipulation or market distortion in breach of Applicable Regulations. You undertake to familiarize yourself and comply with any Applicable Regulations concerning the short sale of securities if you seek to execute a short sale transaction and you will ensure that your use of the MetaTrader will not result in a breach by us (or our Affiliate) of any Applicable Regulations concerning the short sale of securities or any terms of this Customer Agreement concerning short sale orders or transactions. If you breach this clause we reserve the right to treat any Order or resultant Transaction as void and to cancel, close or unwind any resultant Transaction.
15.3 If an order entry is made using the Trading Systems by mistake or does not reflect the intended transaction (an „erroneous order“) then you shall be responsible for amending or cancelling such Orders as necessary and for closing any resultant positions subject to our rights in this Customer Agreement.
15.4 We reserve the right to limit your use of the MetaTrader and apply pre-execution trading controls as may be appropriate to preserve compliance with Applicable Regulations or any other trading limits which may be notified to you.
16. Manifest Errors
16.1 A “Manifest Error” means a manifest or obvious misquote by us, or any Market, Liquidity Provider or official price source on which we have relied in connection with any Transaction, having regard to the current market conditions at the time an Order is placed as we may reasonably determine. When determining whether a situation amounts to a Manifest Error, we may take into account any information in our possession, including information concerning all relevant market conditions and any error in, or lack of clarity of, any information source or announcement. We will, when making a determination as to whether a situation amounts to a Manifest Error, act fairly towards you but the fact that you may have entered into, or refrained from entering into, a corresponding financial commitment, contract or Transaction in reliance on an Order placed with us (or that you have suffered or may suffer any loss) will not be taken into account by us in determining whether there has been a Manifest Error.
16.2 In respect of any Manifest Error, we may (but will not be obliged to): (a) amend the details of each affected Transaction to reflect what we may reasonably determine to be the correct or fair terms of such Transaction absent such Manifest Error; or (b) declare any or all affected Transactions void, in which case all such Transactions will be deemed not to have been entered into.
16.3 We will not be liable to you for any loss (including any loss of profits, income or opportunity) you or any other person may suffer or incur as a result of or in connection with any Manifest Error (including any Manifest Error by us) or our decision to maintain, amend or declare void any affected Transaction, without any exceptions.
17. Margin Transactions: Contracts For Difference, Rolling Spot Forex & Others
17.1 With respect to any Margin Transactions (including all CFDs and Rolling Spot Forex) you acknowledge and agree that unless otherwise agreed in a formal written instrument you will not be entitled to delivery of, or be required to deliver, any Reference Asset nor will you acquire any interest in any Reference Asset.
17.2 To close in whole or in part a Margin Transaction (for example a CFD or Rolling Spot Forex Transaction) you must enter into a second reverse Transaction that is, a buy Transaction if the first Transaction was a sell Transaction or vice versa). Where there is more than one open Transaction with the same characteristics the Transaction opened earliest will be closed first unless otherwise provided in the Trading Policies and Procedures.. Additionally, should we permit „hedging”(an account being long and shorts in the same Transaction position in the same account) or close out by the customer on a “special instruct” basis (customer identifies position(s) to be closed out), the customer will be responsible for closing open position(s) on a special instruct basis. Close-out and novation of opposing contracts policies and procedures are subject to change in our absolute discretion.
17.3 You acknowledge and agree that fxiba.com will have the right to close any Expiry Transaction in its sole and absolute discretion without notice if the Reference Asset is a derivative Financial Instrument, or Commodity which may settle on expiry by a delivery other than in cash, at a reasonable period prior to the expiry date as determined in the sole and absolute discretion of fxiba.com. fxiba.com will not be subject to any obligation to roll over a position in such a derivative Financial Instrument or Commodity.
17.4 The price of an Expiry Transaction will be (a) the last traded price at or prior to the close or the applicable official closing quotation or value in the relevant Reference Asset as reported by the relevant Market, errors and omissions excluded; plus or, as the case may be, minus (b) any Spread that we apply when such an Expiry Transaction is closed. Details of the Spread that we apply when a particular Expiry Transaction is closed are available on request. You acknowledge that it is your responsibility to make yourself aware of the Last Dealing Time for any Expiry Transaction.
17.5 Additional Close-Out Rights. fxiba.com may close any CFD Transaction in its sole and absolute discretion at any time without notice: (a) if it is a ‘sell’ CFD Transaction, and due to illiquidity in the relevant Reference Asset we are unable to borrow a sufficient quantity of such Reference Asset to settle any hedge position related to or in connection with the CFD Transaction; (b) if we are required, at any time, by a lender to return any Reference Asset borrowed by us which relates to the CFD Transaction and we are then unable to maintain a hedge position in respect of the CFD Transaction; (c) if at any time we are otherwise unable to establish or maintain a hedge position, or any other Hedging Disruption occurs, in respect of the CFD Transaction or the continuation of any such hedge is likely, in IBA Market’s reasonable judgment, to become more burdensome to fxiba.com; or (d) pursuant to clauses 17.13, 19.4 or 25.9,
17.6 Effects of Close-Out. With respect to any CFD Transaction that is closed out: (a) no further payments or deliveries are required to be made on or after the Closing Date, except for settlement payments pursuant to sub-paragraph (c) below; and (b) any and all amounts payable by either party in settlement of such CFD Transaction are immediately due and payable. (c) Without prejudice to the provisions of sub-paragraphs (a) and (b) above, any and all obligations arising or existing between us as a result of the close-out of one or more CFD Transactions will be satisfied by the net settlement (whether by payment, set-off or otherwise) of all amounts due and payable between us, and the net amount determined to be payable by either party will be immediately due and payable.
17.7 Calculations. We will determine any closing price as soon as reasonably practicable after the Closing Date to reflect (without limitation): (a) the value, transferability, liquidity or volatility of the relevant Reference Asset; (b) the effect (or anticipated effect) of closing or terminating any hedge, contract or other trading position relating to the relevant CFD Transaction which we have or have had in place, or may reasonably have put in place, including the effect (or anticipated effect) of such event on the value, transferability, liquidity or volatility of such hedge, contract or other trading position; (c) any costs incurred (or anticipated to be incurred) by us or any of our Affiliates in terminating, liquidating or re-establishing any hedge, contract or other trading position related to or in connection with the relevant CFD Transaction; and (d) any loss of bargain, cost of funding or other loss or gain suffered or ncurred (or anticipated to be suffered or incurred) by us or any of our Affiliates as a result of or in connection with the close-out of the relevant CFD Transaction.
17.8 Hedging Disruption. Notwithstanding anything to the contrary in this Customer Agreement, if Fxiba.com determines that a Hedging Disruption has occurred, or may occur, including a Hedging Disruption which is a result of any actual or imminent delay, disruption, suspension, or reduction in any payment or settlement in respect of any transaction or asset Fxiba.com deems necessary to hedge its CFD Transaction price risk, whether such Hedging Disruption arises directly or indirectly from the failure of a hedging counterparty to perform its obligations or otherwise, then you will be liable to Fxiba.com for any increased costs or expenses resulting from such Hedging Disruption (including any costs of unwinding, establishing or re-establishing a hedge) and Fxiba.com may upon notification of such costs to you deduct them from your Account or demand payment of such costs directly from you. If you fail to comply fully and by the required time with any such demand, this will constitute an Event of Default.
17.9 Adjustments. If any Reference Asset which is a Security is subject to possible adjustments as the result of any of the events set out in clause 21.10, we will determine what adjustment, if any, should be made to the Current Contract Value or Contract Quantity of any related CFD Transaction to account for the dilutive or concentrative effect of any such event to preserve the economic equivalent of such CFD Transaction prior to the relevant event or to reflect the effect of such event on such CFD Transaction. Any such adjustments will be effective as of a date determined by us.
17.10 Adjustment Events. The events to which clause 17.9 refers include the following: (a) a subdivision, consolidation or reclassification of shares, or a free distribution of shares to existing holders by way of bonus, capitalization or similar issue; (b) a distribution to existing shareholders of additional shares, other share capital or securities granting the right to payment of dividends or proceeds of liquidation of the issuer, or securities, rights or warrants granting the right to a distribution of shares or to purchase, subscribe, or receive shares, in any case for payment (in cash or otherwise) at less than the prevailing Market price per share; and (c) any event analogous to any of the foregoing events or otherwise having a dilutive or concentrative effect on the Market value of the relevant Reference Asset.
17.11 Merger Events and Take-Over Offers. If there is a Merger Event or Take-Over Offer in respect of, or affecting, any relevant Reference Asset, then on or after the date of the Merger Event or at any time prior to the closing date of such Take-Over Offer we will: (a) make such adjustment to the exercise, settlement, payment or any other terms of any related CFD Transaction as we may determine is appropriate to account for the economic effect, if any, on the Reference Assets which is the subject of such Merger Event or Take-Over Offer (provided that no adjustments will be made to account solely for changes in volatility, expected dividends, stock loan rate or liquidity relevant to the Underlying Financial Instrument or to such CFD Transaction, which may, but need not, be determined by reference to any adjustment made in respect of such Merger Event or Take-Over Offer by a Market to futures or options on the relevant Reference Asset traded on such Market; and (b) determine the effective date of any such adjustment.
17.12 Nationalization and Insolvency. If an issuer whose shares represent all or part of the Reference Asset for any CFD Transaction: (a) has its shares or all or substantially all of its assets nationalized or expropriated or such shares or assets are otherwise required to be transferred to any governmental agency, authority, entity or instrumentality; or (b) becomes the subject of any voluntary or involuntary procedure seeking or proposing liquidation, re-organization, an arrangement or composition or other similar relief under any Insolvency Law, then the day on which such event occurs or is declared will be the Closing Date for such CFD Transaction. The closing price for such CFD Transaction will be such price as is notified by us to you.
17.13 No Adjustment Possible. If we determine that no adjustment could be made under this clause 21 which would produce a commercially reasonable result, we will issue a Closing Notice to you in respect of each related CFD Transaction. The date of such notice will be the Closing Date. The closing price will be such price as is notified by us to you.
18. Market Suspensions and Delistings
18.1 Market Suspensions. If at any time trading on any Market in any Reference Asset Instrument is suspended, we will calculate the value of each related CFD Transaction with reference to the last traded price before the time of suspension, or the closing price if no trading in such Reference Asset is undertaken during the Business Day on which a suspension occurs. If such a suspension continues for more than one Business Day, we have the right in our sole and absolute discretion to vary Margin requirements and rates. If such a suspension continues for five or more Business Days, we have the right to terminate each related CFD Transaction in our sole and absolute discretion at a closing price determined by us.
18.2 Delisting. If a Regulated Market on which an Reference Asset is principally traded announces that pursuant to the rules of such Market such Reference Asset has ceased (or will cease) to be listed, traded or publicly quoted on such market for any reason (other than a Merger Event or Take- Over Offer) and is not immediately re-listed, re-traded or re-quoted on a Market or quotation system located in the same country as such Market (or in the case of any Market within the European Union, in any Member State of the European Union), either the day on which such an event occurs, or (if earlier) the day on which such event is announced, will in our sole and absolute discretion be the Closing Date for each related CFD Transaction irrespective of whether a Closing Notice is issued. The closing price for each such CFD Transaction will be such price as notified by us to you.
19.1 Margin Arrangements. As a condition of entering into a Transaction, we may in our sole discretion require the deposit of funds or Collateral acceptable to us to secure your liability to us for any losses which may be incurred in respect of the Transaction (“Initial Margin”). Initial Margin is due and payable immediately as a condition to opening the relevant Transaction and we may decline to open any Transaction if you do not have sufficient available cash in your Account to satisfy the Initial Margin required for that Transaction at the time the relevant Order is placed. If there is an adverse movement in the price of a Transaction or Reference Asset or if we determine in our sole and absolute discretion that there is an increase in the risk of an adverse movement in the price of a Transaction or Reference Asset, we will require additional security from you in the form of cash deposits or other acceptable Collateral to supplement Initial Margin (“Variation Margin”).
19.2 Changes in Margin Requirements. Margin requirements may be set and varied without prior notice from time to time in our sole and absolute discretion in order to cover any realized or unrealized losses arising from or in connection with Transactions, including subsequent variation of any Margin rates set at the time Transactions are opened.
19.3 Form of Margin. Margin must be provided by or on behalf of you in cash or other Collateral acceptable to us as determined by us in our sole and absolute discretion. You are obliged to maintain in your Account, at all times, sufficient funds to meet all Margin requirements. In addition, we will be entitled to treat any assets deposited with us by you from time to time (other than assets deposited for safe custody only) as Collateral against your Margin requirements. In all cases we will be entitled in our sole and absolute discretion to determine the value of any Collateral deposited with us. We are entitled to require payment of Margin of you by telegraphic transfer or any other method of immediate/ electronic funds transfer acceptable to us. Only funds received net of any bank charges, which relate to the transfer, will be credited as paid.
19.4 Close-Out. In the event that there is insufficient Margin in your Account or in the event that the deposited Margin is not sufficient to meet the required Margin rates, as determined by us in accordance with clauses 19.1 and 19.2 of this Customer Agreement, and regardless of whether or not prior Margin Calls have been issued or not, we may in our sole discretion choose to close or terminate your Transaction and Account without notice to you immediately. This will not constitute an Event of Default. Without prejudice to the foregoing, any Transaction entered into by you or on your behalf which results in there being insufficient Margin to cover any actual or anticipated losses or liabilities in connection with your Account will constitute an Event of Default and we may in our discretion exercise our rights in clause 19 of this Customer Agreement, whether there has been a Margin Call or not. If we do not close or terminate your Transaction(s) where a Margin Call has not been honored or Margin due is outstanding this shall not constitute a waiver of our rights nor any precedent with respect to the future conduct of your Account upon which you may rely.
19.5 Margin Calls. Fxiba.com does not accept any obligation to make Margin Calls and you may not rely upon, nor have any legitimate expectation that, fxiba.com will make such Margin Calls within any specific time period or at all. The absence of any Margin Call will not operate as a waiver of any of our rights or remedies under or in connection with this Customer Agreement. Notwithstanding the foregoing fxiba.com may from time to time and in its sole discretion call upon and request that you deposit additional Margin or Collateral to secure your obligations to fxiba.com. We shall be deemed to have made a Margin Call on you if we have left a message for you by telephone, email or through the platform message center requesting you to contact us, or if we are unable to leave a message and have used reasonable endeavors to contact you by telephone, email or through the platform. Any message we leave for you requesting you to contact us should be regarded as extremely urgent. We shall not be liable for any losses you may suffer as a result of any failure to respond to an actual or deemed Margin Call.
19.6 If you have more than one Account we shall be entitled in our discretion (but shall not be obliged) to transfer and use available Margin, Collateral or other funds from one Account for the purposes of discharging Margin requirements or liabilities in one or more of your other Accounts even if such transfer may result in the closure of open positions in any Account from which Margin, Collateral or other funds are transferred.
19.7 Negative Pledge. You undertake neither to create nor to have outstanding any security interest whatsoever over, nor to agree to assign or transfer, any of the Margin transferred to us, except a lien routinely imposed on all Securities in a clearing system in which such Securities may be held.
19.8 Power to Charge. You agree that we may, free of any adverse interest of yours or any other person, grant a security interest over Margin provided by you to cover any of our obligations to an intermediate broker or Market, including obligations owed by virtue of the positions held by us or another of our customers.
19.9 Power of Sale. If an Event of Default occurs, we may exercise the power to sell all or any part of the Margin. The restrictions contained in Sections 93 and 103 of the Law of Property Act 1925 shall not apply to this Customer Agreement or to any exercise by us of our rights to consolidate mortgages or our power of sale. We shall be entitled to apply the proceeds of sale or other disposal in paying the costs of such sale or other disposal and in or towards satisfaction of the Secured Obligations.
19.10 General Lien. In addition and without prejudice to any rights to which we may be entitled under this Customer Agreement or any Applicable Regulations, we shall have a general lien on all property held by us or our Affiliates or our nominees on your behalf until the satisfaction of the Secured Obligations.
19.11 Any action taken by us in connection with or pursuant to a CFD or Rolling Spot Forex Contract or other Transaction by us at a time at which any Event of Default specified in clause 26 of this Customer Agreement has occurred (whether or not we have knowledge thereof) shall be entirely without prejudice to our right to refuse any further performance thereafter, and shall not in any circumstances be considered as a waiver of that right or as a waiver of any other rights of ours should any such Event of Default have occurred.
19.12 Security Interest. As a continuing security for the performance of all your obligations (whether actual or contingent, present or future) to us pursuant to or in connection with this Customer Agreement(“Secured Obligations”) you grant to us, with full title guarantee, a first priority fixed charge over, and security interest in, all non-cash Margin and other collateral (collectively “Collateral”) now or in the future provided by you to us or to our order or under our direction or control or that of a Market standing to the credit of your Account or otherwise held by us or any of our Affiliates or our or their nominees on your behalf.
19.13 Further Assurance. You agree to execute such further documents and to take such further steps as we may request from time to time to create, perfect, maintain or protect our charge and security interest referred to in clause 23.12, to be registered as owner of or obtain legal title to all Collateral, to secure further the Secured Obligations, or to enable us to exercise our rights or satisfy any Market requirement.
19.14 Substitution. You may not withdraw or substitute any property or asset subject to our charge and security interest referred to in clause 23.12 without our prior written consent.
20. Right of Set-Off
20.1 We may at any time set off, without prior notice to you or any other requirement, any obligation (whether or not such obligation is matured or contingent, whether or not arising under this Customer Agreement or under or in connection with any other agreement, transaction or instrument, and regardless of the Currency, place of payment or booking office of the obligation) you or any of your Affiliates may from time to time owe to us or any of our Affiliates, as reasonably determined by us, against any obligation (whether or not such obligation is matured or contingent, whether or not arising under this Customer Agreement or under or in connection with any other agreement, transaction or instrument, and regardless of the Currency, place of payment or booking office of the obligation) we or any of our Affiliates may then owe to you or any of your Affiliates, as reasonably determined by us.
20.2 For the purpose of any cross-currency set-off, we may convert either obligation at the applicable market exchange rate selected by us on the relevant date.
20.3 If the amount of any obligation is unascertained, we may in good faith estimate that amount and set off in respect of the estimate, subject to us accounting to you when the amount of the obligation is ascertained.
20.4 Our rights under this clause 24 will be in addition to any other right of set-off or similar right we may have, whether as a matter of contract, under common law, or otherwise.
21. Representations, Warranties and Covenants
21.1 Representations and Warranties. You represent and warrant to us on and as of the date this Customer Agreement comes into effect and on and as of each date on which any Transaction is outstanding, as follows:- (a) if you are an individual that you are of sound mind, legal age and legal competence; (b) you are suitable to trade complex Financial Instrument, Margin Transactions, CFDs and Rolling Spot Forex Contracts and that you are aware of the risks involved with such transactions; (c) you are willing and financially able to sustain a total loss of all your funds paid to us as a result of engaging in Transactions; (d) you are not a citizen of the United States currently residing in the United States; (e) you have all necessary authority, powers, consents, licenses and authorizations and have taken all necessary action to enable you lawfully to enter into and perform this Customer Agreement and such Transactions and to grant the security interests and powers referred to in this Customer Agreement; (f) where applicable, the person or the persons entering into this Customer Agreement and each Transaction on your behalf has or have been duly authorized to do so; (g) this Customer Agreement, each Transaction and the obligations created under or in connection with them both are binding upon you and enforceable against you in accordance with their terms (subject to applicable principles of equity) and do not and will not violate the terms of any regulation, order, charge or agreement by which you are bound or which you or any of your assets are subject; (h) no Event of Default or any event which may become (with the passage of time, the giving of notice, the making of any determination or any combination of the above) an Event of Default (a “Potential Event of Default”) has occurred with respect to you or any Credit Support Provider; (i) unless you have informed us otherwise in writing you act as principal and sole beneficial owner (but not as trustee) in entering into and performing this Customer Agreement and each Transaction; (j) all details supplied on your Customer Account Application as well as any other information which you provide or have provided to us in respect of your financial position or other matters is accurate, complete and not misleading; (k) except as otherwise agreed by us, you are the sole beneficial owner of all Margin you transfer under this Customer Agreement, free and clear of any security interest whatsoever other than a lien routinely imposed on all Securities in a clearing system in which such Securities may be held; (l) if you are not resident in the UK it is lawful under applicable laws of the jurisdiction of your residence to enter into this Customer Agreement and Transactions and that you have made all appropriate enquiries to ensure that this is the case. (m) you are not acting in any way which is intended to or may be considered Market Abuse nor are you acting with the intention of contravening any provision of the Act, the FCA Rules, or any other Applicable Regulations.
21.2 Covenants. You covenant and agree with us, as follows: (a) you will at all times obtain and comply, and do all that is necessary to maintain in full force and effect, all necessary authority, powers, consents, licenses and authorizations to (i) enable you to lawfully perform this Customer Agreement and each Transaction and (ii) without limiting the generality, interests and powers referred to in this Customer Agreement referred to in this clause; (b) you will promptly notify us of the occurrence of any Event of Default or Potential Event of Default with respect to you or, where applicable, any Credit Support Provider; (c) unless you have informed us otherwise in writing, you will at all times act as principal and sole beneficial owner (but not as trustee) in performing this Customer Agreement and in entering into and performing each Transaction; (d) you will promptly notify us if (i) you become aware of any detail supplied on your Customer Account Application or any other information provided to us in respect of your financial position or other matters being inaccurate, incomplete or misleading when supplied or provided or (ii) any such detail or information subsequently becomes inaccurate, incomplete or misleading; (e) you will at all times use all reasonable steps to comply with all Applicable Regulations in relation to this Customer Agreement and any Transaction; and (f) upon demand, you will promptly provide us with such information as we may reasonably require or request in relation to any of the matters referenced in this clause 25 or, without limiting the generality of the foregoing, to ensure compliance with any Applicable Regulations.
22. Events of Default
22.1 If at any time: (a) you fail or, where applicable, any Credit Support Provider fails, to comply fully and by the required time with any obligation to make any payment when due under this Customer Agreement or to make or take delivery of Margin or any other property or asset under or in connection with this Customer Agreement or any Transaction; (b) we have reasonable grounds to believe that (i) you are or, where applicable, any Credit Support Provider is, in breach of any covenant or provision set out in this Customer Agreement or, where applicable, any related Credit Support Document or (ii) any representation or warranty made by you or, where applicable, any Credit Support Provider in this Customer Agreement or, where applicable, in any related Credit Support Document, or otherwise with respect to or in connection with any Transaction, is or was untrue, false or misleading when made, repeated or deemed to be made or repeated; (c) any action is taken or any event occurs, in each case which we believe might have an adverse effect upon your ability to perform any of your obligations under or in connection with this Customer Agreement or any Transaction; (d) we believe that doing so is necessary or desirable to prevent or address what might be a violation of the Act or any other Applicable Regulations or to ensure that good market practice is followed; (e) we believe that doing so is otherwise necessary or desirable for our own protection, whether from the perspective of financial exposure, reputational risk, or otherwise; (f) you die, become or are adjudged to be of unsound mind, are or become unable to pay your debts as they fall due, are or become bankrupt or insolvent within the meaning of any Insolvency Law, any indebtedness of yours or, where applicable, any Credit Support Provider is not paid on the due date therefore or is or becomes subject to being declared due and payable under any agreement or instrument evidencing or governing such indebtedness before it would otherwise have been due and payable, any suit, action or proceeding is commenced for any execution, any attachment or garnishment, or distress against, or an encumbrancer takes possession of, all or any part of the property, undertaking or assets (tangible and intangible) of you or, where applicable, any Credit Support Provider; (g) you are or, where applicable, any Credit Support Provider is dissolved, or, if your or any such Credit Support Provider’s capacity or existence is dependent upon a record in a formal register, such registration is removed or ends, any proceeding is commenced seeking or proposing your dissolution, removal from such a register or the ending of such a registration, or you take or, where applicable, any Credit Support Provider takes any corporate or other action in preparation or furtherance of any of the foregoing; (h) you commence or, where applicable, any Credit Support Provider commences a voluntary case or other procedure (i) seeking or proposing liquidation, reorganization, an arrangement or composition, a freeze or moratorium, or other similar relief with respect to you or your debts or, where applicable, any Credit Support Provider or its debts under any Insolvency Law or (ii) seeking the appointment of an Insolvency Officer with respect to you or any substantial part of your assets or, where applicable, any Credit Support Provider or any substantial part of its assets, or you take or, where applicable, any Credit Support Provider takes any corporate or other action in preparation or furtherance of any of the foregoing; (i) an involuntary case or other procedure is commenced against you or, where applicable, any Credit Support Provider (i) seeking or proposing liquidation, reorganization, an arrangement or composition, a freeze or moratorium, or other similar relief with respect to you or your debts or, where applicable, any Credit Support Provider or its debts under any Insolvency Law or (ii) seeking the appointment of an Insolvency Officer with respect to you or any substantial part of your assets or, where applicable, any Credit Support Provider or any substantial part of its assets; (j) you disaffirm, disclaim or repudiate or, where applicable, any Credit Support Provider or any Insolvency Officer acting on behalf of either you or any Credit Support Provider disaffirms, disclaims or repudiates any obligation under or in connection with this Customer Agreement, any Transaction or, where applicable, any related Credit Support Document; (k) any charge, security interest or lien created, purported to be created or otherwise contemplated by this Customer Agreement fails or ceases to be effective as such charge, security interest or lien to secure the performance of the Secured Obligations and otherwise for our benefit; (l) any Credit Support Document expires or ceases to be in full force and effect, unless otherwise agreed by us in a formal written instrument; or (m) any actual or potential default, event of default, termination or similar event (however described) occurs in relation to you or, where applicable, any Credit Support Provider under any other agreement or instrument between us or issued or delivered to us; (n) then, in each such case, we may (but we will not be obliged to) exercise any or all of our rights and remedies set out in clause
22.2. 22.2 Upon occurrence of an Event of Default we may by notice specify a date for the termination of any or all outstanding Transactions, except that the occurrence of an Event of Default of a type specified in subparagraph (f), (h), (i) or (j) of clause 22.1 will result in the automatic termination of all outstanding Transactions. If any or all outstanding Transactions are terminated pursuant to the preceding sentences, we will be entitled, without prior notice to you and without limitation of any other rights or remedies we may have under this Customer Agreement or otherwise, to take any or all of the following actions: (a) instead of returning to you assets equivalent to those credited to your Account, to pay to you the fair market value of such assets at the time such termination is effective; (b) to sell or otherwise liquidate , or to cause to be sold or otherwise liquidated, any or all of your Securities or Collateral (whether or not constituting Margin) in our possession or in the possession of any nominee or third party appointed under or in connection with this Customer Agreement, in each case as we may in our sole and absolute discretion select and at such price or prices, at such time or times and in such manner as we in our sole and absolute discretion think fit (without being responsible for any diminution in price or other loss), in order to realize funds sufficient to cover any amount due by you to us, including any and all costs related to the sale or other liquidation, which will be borne by you; (c) to treat any or all Transactions then outstanding as having been repudiated by you, to close out, replace or reverse any or all such Transactions, to buy, sell, borrow or lend any Reference Asset, to enter into any other Transaction or to take, or refrain from taking, such other action, all at such price or prices, at such time or times and in such manner as we in our sole and absolute discretion consider necessary or appropriate to cover, reduce or eliminate our actual or potential loss or liability under or related to any of your contracts, positions or commitments; (d) to make a claim under, enforce, or exercise any other right or remedy under or in connection with, any Credit Support Document; (e) to enforce any charge, security interest or lien created or otherwise contemplated by this Customer Agreement or to exercise our right of set-off provided in this Customer Agreement or any other right of set-off or similar right we may have, whether as a matter of contract, under common law, or otherwise; or (f) to close any or all of your Accounts.
22.3 We will not lose any of our rights or remedies under or referenced in this clause 26 by reason of any failure or delay on our part in exercising them, and no such failure or delay will constitute a waiver of any such right or remedy. Under no circumstances will we be under any obligation to exercise any such right or remedy or, if we do exercise any such right or remedy, to do so at a time or in a manner that takes into account your interests or is otherwise beneficial to you.
22.4 Any action taken or not taken by us in connection with or pursuant to any Transaction at any time after the occurrence of any Event of Default (whether or not we have knowledge of such event) will be entirely without prejudice to our right to take or not take any similar action or to refuse to take any further action at any time thereafter, and does not in any circumstances constitute as a waiver of that right or any other rights or remedies of ours should any such Event of Default have occurred.
22.5 You agree to give us notice of any event of a type specified in clause 26.1 immediately upon becoming aware of its occurrence.
22.6 Notwithstanding anything in this Customer Agreement to the contrary, we will not be obliged to make any payment or delivery otherwise required to be made by us to you pursuant to or in connection with this Customer Agreement or any Transaction for as long as an Event of Default has occurred and is continuing.
22.7 Without limiting the generality of the foregoing provisions of this clause 22, Ifxiba.com will have the power in respect of any Collateral (other than in the form of cash) provided to us to secure your obligations and liabilities to fxiba.com under this Customer Agreement immediately and without prior notice to you, and without limiting our rights and remedies under any separate Collateral agreement or Credit Support Document or otherwise, to: (a) exchange all or any part of any Collateral into another form of Collateral acceptable to us as Collateral and/or into such currencies as we decide; (b) sell or realize value from or exercise any right attaching to any Collateral as we may think fit and treat money as it were the proceeds of a sale or disposal; (c) enter into such contracts as we see fit in order to hedge, preserve, enhance or stabilize the relative value of any Collateral; (d) apply all or any part of any cash assets in your Account or proceeds of realization of Collateral to paying the costs of realization as well as towards restoring the Collateral to the level we require or toward your Secured Obligations and pay any balance to you or other persons entitled to it; (e) appoint a receiver and collect and receive all interest, dividends, other distribution, proceeds of repayment or redemption and other payments and receipts of, on or in respect of any or all of your assets; and (f) generally exercise all rights and remedies of secured creditors under applicable law.
22.8 If at the time we exercise our rights any of your Secured Obligations are contingent in nature, then we may if we so decide convert a contingent obligation into a cash equivalent obligation and/or apply any Collateral and/or the proceeds realized from any Collateral as we consider necessary in our sole opinion to provide for the discharge or settlement of the Secured Obligations.
22.9 These terms apply whether or not you enter into, or have entered into, a separate Collateral agreement with us.
22.10 Statutory restrictions on the exercise by us of our power of sale over Collateral will not apply. You are not entitled to release our security interest over an item of Collateral by repaying an amount while leaving other items of collateral subject to our security interest. We retain our security interest over all Collateral until all Secured Obligations have been discharged or settled to our satisfaction.
22.11 Our rights and remedies under or referenced in this clause 26 will be in addition to any other rights or remedies we may have, whether as a matter of contract, under common law, or otherwise.
23.1 You may terminate this Customer Agreement at any time by giving at least 30 Business Days notice prior written notice to us.
23.2 We may terminate this Customer Agreement at any time by giving at least 24 hours prior written notice to you, except that we may terminate this Customer Agreement immediately if you fail to observe or perform any provision of this Customer Agreement, upon the occurrence of any Event of Default, or at any time at which you have no open Transactions in your Account.
23.3 Termination will be without prejudice to accrued rights and remedies and the existence and enforceability of any open Transaction, which will remain open until closed in accordance with this Customer Agreement.
23.4 At any time after termination of this Customer Agreement, we may, without notice, close out any of your open Transactions.
23.5 Upon termination of this Customer Agreement, any and all amounts payable by you to us will become immediately due and payable, including: (a) all outstanding Commissions, fees and other charges; (b) any losses incurred by us as a result of or in connection with such termination; and (c) any losses and expenses realized in closing out any Transactions or settling or concluding outstanding obligations incurred by us on your behalf.
23.6 Any and all provisions that by their terms or nature are intended to apply after termination of this Customer Agreement will survive such termination, and each Transaction that is open at the time of termination will continue to be governed by this Customer Agreement and any additional understandings or agreements between us in relation to such Transaction, in each case until any and all obligations in respect of such Transactions have been fully performed.
24. Exclusions, Limitations and Indemnity General.
24.1 Nothing in this Customer Agreement will exclude or restrict any duty or liability owed by us to you under Applicable Regulations. Customer Agreement is an exclusive any duty or liability owed by us to you under Applicable Regulations.
24.2 General exclusion. Notwithstanding anything in this Customer Agreement (other than clause 24.1) to the contrary, neither we nor any of our Affiliates nor any of our or their directors, officers, employees or agents (collectively, „Protected Persons”), will be liable for any Loss (including any incidental, indirect or consequential Loss), whether arising out of negligence, breach of contract, misrepresentation or otherwise, incurred or suffered by you or any other person under or in connection with this Customer Agreement, any Transaction or any of our dealings with you (including any Order in respect of a Transaction not accepted by us), and irrespective of whether or not you or any other person have been informed of the possibility of such Loss, in each case except to the extent that such Loss arises directly from our own willful default or fraud, as determined by a competent court in a final, nonappealable judgment. Without limiting the generality of the foregoing, under no goodwill, loss of business opportunity or reputational damage. The foregoing will not, however, limit our liability for death or personal injury resulting from our negligence.
24.3 If at any time you are unable, for whatever reason, to communicate with us, and we do not receive any communication sent by you, or you do not receive any communication sent by us under this Customer Agreement, we will not: (a) be responsible for any loss, damage or cost caused to you by any act, error delay or omission resulting therefrom where such loss, damage or cost is a result of your inability to open a Transaction.
24.4 Access to the MetaTrader is provided “as is”. fxiba.com makes no warranties (express or implied), representations, or guarantees as to merchantability, fitness for any particular purpose or otherwise with respect to the MetaTrader, their content, any documentation or any hardware or software provided by Fxiba.com. Technical difficulties could be encountered in connection with the Trading Systems. These difficulties could involve, among others, failures, delays, malfunction, software erosion or hardware damage, which difficulties could be the result of hardware, software or communication link inadequacies or other causes. Such difficulties could lead to possible economic and/or data loss. In no event will Fxiba.com or its affiliates or any of their employees be liable for any possible loss (including loss of profit or revenue whether direct or indirect), cost or damage including, without limitation, consequential, unforeseeable or special damages or expense which might occur as a result of or arising out of using, accessing, installing, maintaining, modifying, deactivating or attempting to access the Trading Systems or otherwise. fxiba.com further reserves the right, in its reasonable discretion to unwind an executed Transaction or adjust the price of executed Transactions (including Transactions circumstances will any liability we may have to you extend to any loss of profits, loss of that have been confirmed or settled) to a fair market price if the Transaction was mispriced because of technical difficulties with the Trading Systems.
24.5 Internet, connectivity delays, and price feed errors sometimes create a situation where the price displayed on the MetaTrader do not accurately reflect the market rates. The concept of arbitrage and “scalping”, or taking advantage of these internet delays, cannot exist in an over-the-counter market where the client is buying or selling directly from the market maker. fxiba.com does not permit the practice of arbitrage on the MetaTrader. Transactions that rely on price latency arbitrage opportunities may be revoked. Fxiba.com reserves the right to make the necessary corrections or adjustments on the Account involved. Accounts that rely on arbitrage strategies may at fxiba.com sole discretion be subject to fxiba.com intervention and fxiba.com approval of any Orders.
24.6 fxiba.com shall have no obligation to contact you to advise upon appropriate action when there are changes in market conditions.
24.7 You agree to indemnify (fully compensate or reimburse ) Fxiba.com, its Affiliates and any of their directors, officers, employees and agents from and against any and all liabilities, losses, damages, costs and expenses, including legal fees incurred as a result of your breach of this Customer Agreement or in connection with the provision of the services under this Customer Agreement to you provided that any such liabilities, losses, damages, costs and expenses have not arisen as a result of our negligence, fraud or willful default.
24.8 Trading Losses. For the avoidance of doubt, in no circumstances will we or any other Protected Person be liable or responsible to you for any losses you may incur or suffer as a result of entering into Transactions.
24.9 Tax Implications. Without prejudice to any other disclaimer or limitation of liability contained in this Customer Agreement, neither we nor any other Protected Person will have any liability or responsibility for any adverse tax implications of any Transaction.
24.10 Changes in the Market. Without prejudice to any other disclaimer or limitation of liability contained in this Customer Agreement, neither we nor any other Protected Person will have any liability or responsibility by reason of any delay in accepting any Order placed by you or executing any Transaction or any change in market conditions.
24.11 Force Majeure. We may, in our reasonable opinion, determine that an emergency or an exceptional market condition exists (a “Force Majeure Event”), in which case we will, in due course, inform the appropriate regulatory authority and take reasonable steps to inform you. A Force Majeure Event will include, but is not limited to, the following: (a) any act, event or occurrence (including without limitation any act of God, strike, riot or civil commotion, act or terrorism, war, industrial action, acts and regulations of any governmental or supra national bodies or authorities)that, in our opinion, prevents us from maintaining an orderly market in one or more of the Financial Instruments in respect of which we ordinarily deal in Transactions; (b) the suspension or closure of any market or the abandonment or failure of any event on which we base, or to which we in any way relate, our quote, or the imposition of limits or special or unusual terms on the trading in any such market or on any such event; (c) the occurrence of an excessive movement in the level of any Transaction and/or the market of an Reference Assets or our anticipation (acting reasonably) of the occurrence of such a movement; (d) any breakdown or failure of transmission, communication or computer facilities, interruption of power supply, or electronic or communications equipment failure; and (e) failure of any relevant supplier, intermediate broker, agent or principal of ours, custodian, sub-custodian, dealer exchange, clearing house or regulatory or self regulatory organization, for any reason, to perform its obligations.
24.12 If we determine that a Force Majeure exists, we may, at our absolute discretion, without notice and at any time, take one or more of the following steps: (a) increase your Margin requirements; (b) close all or any of your open Transactions at such price as we reasonably believe to be appropriate; (c) suspend or modify the application of all or any of the provisions of this Customer Agreement to the extent that the Force Majeure Event makes it impossible or impracticable for us to comply with the provision or provisions in question; or (d) alter the Last Dealing Time for a particular Transaction.
24.13 Indemnity. Without prejudice to our rights under clauses 28.2 and 28.3, you will pay to us such sums as we may from time to time require in any of your Accounts with us and, on a full indemnity basis (that is, fully reimburse or fully compensate), any Losses, taxes, imposts and levies which we or any other Protected Person may incur or suffer in connection with or related to any of your Accounts or any Transaction or any matching Transaction on a Market or with an intermediate broker or as a result of any misrepresentation by you or any violation by you of any of your obligations under this Customer Agreement(including in connection with any Transaction) or the enforcement of any of our rights or remedies under or in connection with this Customer Agreement or any Transaction.
24.14 Claims from Your Customers. To the extent that you place any Order or enter into any Transaction for the Account of any customer of yours, you will indemnify (fully compensate or reimburse us) and protect us (and all other Protected Persons) against any and all Losses resulting from or arising out of any claims made by any customer of yours against us or any other Protected Person.
25.1 In order to qualify for a withdrawal with an account at fxiba.com that has not been awarded any bonus, the funds deposited must be turnover once. By way of example, if client deposits 500$, client must achieve a turnover of 500$ or more in order to be eligible to withdraw any funds. Turnover is defined as the sum of the value of all bets made excluding the value of any bets that have been cancelled either by the client or by fxiba.com If turnover requirements are met, client may withdraw funds from the fxiba.com platform. The client will be charged a processing fee of up to 1% of the withdrawal amount, or 50$ (or in equivalent currency), whichever is bigger .The amount agreed is at fxiba.com discretion. If the client wishes to withdraw funds from the account where the turnover requirement has not been met, for either initial or subsequent deposits, client may do so, however they will be charged a further 20% processing fee of the withdrawal amount.
25.2 Occasionally fxiba.com offers bonus promotions via e-mail,phone or our front page. The bonus is a great tool to increase your profits – here is what you should know: The bonuses are applied to your account the following business day after you deposit. To receive the bonus in your account, you need to reach the deposit amount required. You may not receive a bonus for a deposit when at the same time you have a pending withdrawal. Once the bonus is received, you need to margin the value of your deposit + bonus 50 times to withdraw any bonus or profit. After you have reached the required conditions (our live chat and phone support team is always happy to advise you of your status) – you can withdraw any amounts without any restrictions. If you wish to withdraw earlier, you may request the bonus to be removed at any time, which will allow you to withdraw. You may participate in the bonus multiple times, and withdraw from your account each time you reach the trading volume. Our conditions are always very fair and simple – we want you to enjoy the bonus and know this is a great opportunity enjoy a great return on investment.
25.3 Electronic Communications. Subject to Applicable Regulations, any communications between us using electronic signatures will be binding to the same extent as if they were in writing. By signing the Customer Account Application you give your consent to the receipt of communications by electronic means, notwithstanding that certain communications would otherwise be required to be made using a durable medium under Applicable Regulations. Without limiting the generality of the foregoing, Orders placed or other instructions given by electronic means will constitute evidence of such Orders or instructions. If you no longer wish to communicate in this way, you must revoke your consent in writing.
25.4 Change of Address. You agree to immediately notify us in writing of any change of your address or other contact details.
25.5 Assignment. This Customer Agreement is for the benefit of and binding upon both of us and our respective successors and permitted assigns. You may not and will not assign, charge or otherwise transfer, or purport to assign, charge or otherwise transfer, this Customer Agreement, any rights or obligations hereunder or any interest herein (including any indirect, beneficial, synthetic or economic interest), in each case without IBA Market’s prior written consent (which may be withheld or delayed in the sole and absolute discretion of fxiba.com), and any attempted or purported assignment, charge or transfer in violation of this sentence will be void. No assignment, charge or transfer by you will relieve you of any of your obligations or liabilities hereunder. We may transfer this Customer Agreement or any rights or obligations hereunder to any of our Affiliates or to any third party which acquires the business Fxiba.com, without your consent.
25.6 Rights and Remedies. The rights and remedies provided or referenced in this Customer Agreement are cumulative and not exclusive of any other rights or remedies we may have, whether as a matter of contract, under common law, or otherwise. We will be under no obligation to exercise any right or remedy at all or in a manner or at a time or in a manner that takes into account your interests or is otherwise beneficial to you. No failure or delay by us in exercising any of our rights or remedies under or in connection with this Customer Agreement or any Transaction will operate as a waiver of those or any other rights or remedies. No single or partial exercise of a right or remedy will prevent further exercise of that right or remedy or the exercise of another right or remedy.
25.7 Partial Invalidity. If, at any time, any provision of this Customer Agreement is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, neither the legality, validity or enforceability of the remaining provisions of this Customer Agreement nor the legality, validity or enforceability of such provision under the law of any other jurisdiction will in any way be affected or impaired.
25.8 Entire Customer Agreement. This Customer Agreement together with the Schedules attached constitutes the entire agreement between the parties with respect to the subject matter of this Customer Agreement and supersedes all prior or contemporaneous oral or written communications, proposals, agreements and representations with respect to such subject matter.
25.9 Recording of Calls. We may record telephone conversations between us without use of a warning tone, including for the purpose of ensuring that the material terms of each Transaction and any other material information rare promptly and accurately recorded. Such records will be our sole property and accepted by you as evidence of Orders placed or other instructions given.
25.10 Our Records. Our records will be evidence of your dealings with us in connection with our services. You will not object to the admission of our records as evidence in any Proceeding because such records are not originals, are not in writing or are documents produced by a computer. You will not rely on us to comply with any of your recordkeeping obligations, notwithstanding the fact that records may be made available to you on request in our sole and absolute discretion.
25.11 Your Records. You agree to keep adequate records in accordance with Applicable Regulations to demonstrate the nature of Orders submitted and the time at which such Orders are submitted.
25.12 Co-Operation for Proceedings. You agree to co-operate with us to the full extent possible in the defense or prosecution of any Proceeding.
25.13 Complaints. If you have any complaint about IBA Market’s performance under this Customer Agreement, you should direct that complaint to our Compliance Officer, who will investigate the nature of the complaint in accordance with Fxiba.com’s complaints handling procedure to try to resolve.
25.14 Governing Law and Exclusive Courts. This Agreement will be governed by in accordance with the laws of Bulgaria without regard to its choice of law principles. Any legal action or proceeding arising in connection with this Agreement will be brought exclusively in courts of Bulgaria ,and the parties irrevocably consent to such personal jurisdiction and venue.
26. Data Protection and Disclosure of Information
26.1 By opening an Account with us and by placing Orders and entering into Transactions, you acknowledge that you will be providing personal information (possibly including sensitive data) within the meaning of the Data Protection Act to us, and you consent to the processing of that information by us for the purposes of performing our obligations under this Customer Agreement and administering the relationship between you and us, including the disclosure of the information to Affiliates both within and outside the European Union and/or European Economic Area.
26.2 Data may be transferred to, and stored and processed in countries which do not offer “adequate protection” for the purposes of Directives of the European Union for any purpose related to the operation of your Account. Such purposes include the processing of instructions and generation of confirmations, the operation of control systems; the operation of management information systems and allowing staff of any of our Affiliates who share responsibility for managing your relationship from other offices to view information about you.
26.3 We have security procedures covering the storage and disclosure of your personal information to prevent unauthorized access and to comply with our legal obligations.
26.4 You are entitled to ask us for details of the personal information that we hold about you, the purposes for which they are being or are to be processed, and the recipients or classes of recipients to whom such information is or may be disclosed. If you would like to obtain any such information, please contact us. We may charge a fee (details of which are available upon request) for providing this information to you. If you make a written request to us, we will also correct, delete and/or block personal information from further processing if that information proves to be inaccurate.
26.5 We shall be entitled to disclose information concerning you or your Account (including without limitation information concerning late payment) to any regulator of your business or, to your employer (including the employer’s Compliance Officer) if it is authorized or exempt under the Act (or any successor legislation or equivalent legislation or regulations in a foreign jurisdiction) or to any other person we accept as seeking a reference or credit reference in good faith. This agreement is automatically executed on the time and date Customer agrees to become a client of fxiba.com and automatically accepted by the fxiba.com, subject to the terms and conditions above.